Scoring cash-on-delivery orders and stopping fake ones before they ship.
- 1Create a free account and open Guard (it shares your shop with Commerce).
- 2Import a Shopify or WooCommerce order export on Connect, or load the sample orders.
- 3Open Rules: set your confirm and cancel levels, your main country and what one returned order costs.
- 4Work through Needs you on the overview: confirm, ask for payment or cancel.
- 5Bring in your courier's delivery report every week so Guard can learn.
What the score means
It's Guard's estimate, in %, that an order won't be accepted and paid for. It starts from your own return rate (about 20% until you have results), and each warning sign adds or takes away a fixed weight. A score of 60 means about 6 in 10 orders like it fail.
Confirmation links
Each link works for 7 days, and making a new one turns the old one off. The buyer can confirm, cancel or fix their address; a fixed address is scored again. Messages go from your own WhatsApp or phone unless you connect your WhatsApp Business number.
Learning
With 200 cash orders with a known outcome, press Learn from my orders on Insights. Guard tests the learnt weights on orders it didn't learn from and only uses them if they predict better than the starting weights.
Privacy
Buyers' names, phones, emails and addresses are wiped 90 days after an order's outcome. A scrambled code of the phone is kept so a phone that refused before is still spotted; scores and outcomes stay.
Check the import matched the phone and address columns, and set your main country on Rules: phones without a country code are read as that country's.