Getting started
- 1Create a free account and open Loop (it reads delivered orders from Commerce).
- 2In settings, add a reply-to email and your return policy.
- 3Switch review requests on, or copy review links for WhatsApp.
- 4Import the reviews you already have, and paste the widget on your product pages.
- 5Link your returns page from your store.
How it works
Which reviews wait for you
Reviews with phone numbers, emails, links, abusive words, one word, or mostly capitals. Clean reviews publish straight away unless you turn that off in settings.
Refunds
When an item arrived damaged, faulty, wrong or not as described, the refund is in full. When the buyer changed their mind, your return shipping charge and restocking fee are taken off (no restocking fee for exchanges or credit).
The defect radar
Return rates over the last 90 days, adjusted for small numbers, with a product marked rising when its last 30 days are clearly worse than the 60 before.
Review emails need an address buyers can reply to: add it in Loop's settings.