Zelvorm Commerce · feature
Paste a customer's message and get a reply drafted from their order, its tracking and your policies.
Commerce sorts each message (where's my order, refund, damaged or wrong item, change of address, unhappy customer) and the AI drafts a reply that uses only the order's real details and the policies you wrote in Settings, in your brand voice, with a private note on what to check before sending. Returns, refunds and chargebacks are kept as cases with their deadlines; for a chargeback, the AI writes the evidence letter from the order, its tracking and the messages, and lists what to attach.
How to use it
- 1Write your shipping and returns policies in Settings.
- 2In Support, paste the message and the order number, then press Draft a reply.
- 3Edit it if you like, copy it into your inbox, and mark the message replied.
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