Zelvorm Loop · feature
Buyers find their order with its number and email, pick items, say why and add photos; your policy works out the refund.
Your returns page checks the return window (from delivery or the order date), stops units being returned twice and items your policy excludes, asks for photos when something arrived damaged, faulty or wrong, and works out the refund: in full when it's your side, less return shipping and any restocking fee when the buyer changed their mind. Small requests can be approved by themselves, never ones about broken goods.
How to use it
- 1Set your policy in settings.
- 2Link your returns page from your store.
- 3Decide requests on Returns; marking one refunded also records it on the Commerce order.
More from Zelvorm Loop
The defect radarReturn rates by product, adjusted for small numbers, with a test for products whose returns are rising and a complaint to the supplier.Read more Review requests after deliveryAn email from your shop's name a few days after each delivered order, with a private link to review it.Read more Verified reviews with photosBuyers rate the item, write a few words and add up to three photos; reviews from your links are marked verified purchases.Read more